Shipping policy

At Crustly, we want your shopping experience to be simple and transparent, that's why all orders ship free, with shipping costs already included in our product prices. No surprise fees at checkout.

Where We Ship

We currently ship to customers within the United States.

Shipping Time

Orders are typically delivered within 7-11 days from the date of purchase. Please note this is an estimate, and actual delivery times may vary slightly depending on your location and other factors outside our control.

Order Processing

Orders are processed within 1-3 business days before being shipped. Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Shipping Costs

We believe in transparent pricing. Instead of adding shipping fees at checkout, we've built the cost of shipping directly into our product prices — so the price you see is the price you pay, and shipping is always free.

Tracking Your Order

Once your order ships, you'll receive a tracking link via email. If you haven't received tracking information within 3 business days of placing your order, please contact us at info@shopcrustly.com.

Delays

While we do our best to ensure timely delivery, occasional delays can occur due to factors beyond our control, such as customs processing, weather, or carrier disruptions. We appreciate your patience and will do our best to keep you informed if your order is significantly delayed.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us as soon as possible at info@shopcrustly.com and we'll do our best to update it before it ships.

Lost or Missing Packages

If your tracking shows your order as delivered but you haven't received it, please check with neighbors or your local delivery office first, as packages are occasionally misdelivered. If you still can't locate your package, contact us at info@shopcrustly.com and we'll help resolve the issue.